HELP & RESOURCES

When Lanterns need support, First Lantern is here to help. The Help Center gives you direct access to information, assistance, and important documents.

How to Get Help

Whether you’re navigating a claim, updating information, or trying to understand your coverage, support is always available.

Benefits Support Team

The benefits support team can help with:

• Questions about medical, dental, pharmacy, and vision coverage
• Claim issues or billing questions
• Finding an in-network provider
• Understanding plan rules or covered services

Typical support channels include phone, email, and online submission forms.

After-Hours Health Guidance

For urgent medical questions when your provider isn’t available:

• Nurse lines or telehealth partners may provide 24/7 support
• Virtual urgent care may be available through your health plan

These services help Lanterns determine whether to seek urgent or emergency care.

Language & Accessibility Support

All Lanterns have access to:

• Free interpreter services
• Translated documents
• Accessible formats such as large print or screen reader friendly versions
• Support for hearing or visual impairments

Forms & Documents

The Help Center provides easy access to:

• Plan summaries and legal notices
• Claim forms
• Appeal instructions
• Eligibility and coverage documents
• Program brochures and quick guides

These materials help Lanterns understand their benefits and take action confidently.